Senior Customer Insights Analyst

Job Summary

A company is looking for a Lead Customer Insights Analyst.

Key Responsibilities

• Independently collect, analyze, and share data related to customer or employee experiences
• Design strategies for major program initiatives and manage research intake and resource planning
• Mentor other analysts and lead the evolution of insights practices through stakeholder engagement

Required Qualifications

• Bachelor's Degree in Market Research, Analytics, Computer/Data Science, Statistics, or related field
• 6+ years of experience in customer insights or analytics
• Advanced proficiency in Qualtrics, Clarabridge, and Tableau and/or Power BI
• Experience in mentoring analysts and managing stakeholder relationships
• Healthcare experience is preferred