Senior Customer Insights Analyst

Job Summary

Supporting the Customer Experience survey strategy, the full-time remote Senior Customer Insights Analyst will manage survey development, analyze data for actionable insights, and collaborate with stakeholders to enhance customer understanding across services.

Key responsibilities

• Supports research development and the end-to-end survey process
• Collaborates with stakeholders to design projects and communicate insights through dashboards and reporting
• Monitors survey performance and provides feedback for optimization

Required qualifications

• Bachelor's Degree
• 3 years of experience in survey development and analysis
• Experience with the Qualtrics CX Platform for survey programming and dashboard design
• Strong analytical skills with proficiency in Excel for data transformations
• Ability to manage multiple projects in a fast-paced environment