Senior Customer Intelligence Manager

Job Summary

A company is looking for a Senior Customer Intelligence Manager.

Key Responsibilities

• Translate contact center and feedback signals into actionable insights for product roadmaps and customer experience priorities
• Develop a unified data layer across systems in partnership with Data Engineering and Data Product teams
• Analyze the impact of product and experience improvements, synthesizing findings into clear recommendations for decision-making

Required Qualifications

• 7+ years of experience in customer intelligence, business analytics, product insights, or strategy/operations
• Advanced SQL skills and experience with modern data platforms like Databricks or Snowflake
• Proven ability to integrate customer and operational data to generate actionable insights
• Expertise in measurement and impact analysis, including defining ROI and success frameworks
• Strong focus on data quality and trust, ensuring accuracy in metrics for decision-making