Senior Customer Intelligence Strategist

Job Summary

To support the SMB Customer Intelligence & Advocacy team, the full-time temporary Senior Customer Intelligence Strategist will manage editorial strategy, produce intelligence reports, and enhance operational processes while working remotely.

Key responsibilities

• Own the editorial strategy and production of Community Intelligence Reports and other customer sentiment tracking outputs
• Direct storytelling for listening sessions and produce video content using Descript, packaging customer voice assets for leadership
• Manage intake triage for activation requests, coordinate partner alignment, and continuously improve operational systems for efficiency

Required qualifications

• 8+ years of experience in editorial strategy, operational processes, and customer intelligence
• Strong skills in video production, particularly with Descript or similar tools
• Proven ability to evaluate and iterate on operational strategies and processes
• Experience in stakeholder management and building cross-functional relationships
• Familiarity with SMB ecosystems, advertising products, and customer lifecycle is preferred