Senior Customer Journey Specialist

Job Summary

A company is looking for a Senior Customer Journey Specialist to enhance the customer experience through automated, data-driven journeys.

Key Responsibilities

• Collaborate cross-functionally with various teams to foster an inclusive and supportive culture
• Own the end-to-end digital customer lifecycle, ensuring value realization across all segments
• Design and optimize AI-assisted automated journeys and proactive success playbooks

Required Qualifications

• Experience in digital customer success, lifecycle automation, or customer journey design
• Proven experience in designing automated workflows or lifecycle programs
• Strong understanding of customer data, including health scores and usage patterns
• Familiarity with AI-driven automation tools such as Churnzero or HubSpot workflows
• Highly analytical with a test-and-learn mindset