Senior Customer Lifecycle Manager

Job Summary

A company is looking for a Senior Customer Lifecycle Manager who can implement programs and run campaigns to enhance user engagement with their tools.

Key Responsibilities

• Identify and launch changes to the customer journey to increase adoption, usage, and retention
• Collaborate with Product Marketing to launch campaigns for new feature adoption
• Manage review sites to enhance brand sentiment and generate success stories

Required Qualifications

• 5+ years of experience with customer lifecycle management in the SaaS industry
• Strong understanding of customer marketing and experience strategy
• Experience with HubSpot Marketing Hub and Intercom
• Knowledge of AI tools for personalizing the customer journey
• Familiarity with review sites like G2, Capterra, and TrustPilot