Senior Customer Marketing Manager

Job Summary

A company is looking for a Senior Manager of Customer Marketing to lead customer advocacy and lifecycle programs aimed at driving revenue and customer engagement.

Key Responsibilities

• Plan and execute customer lifecycle campaigns to drive adoption, satisfaction, and renewal
• Develop and manage customer stories and advocacy initiatives to enhance brand championing
• Co-lead customer events, including summits and advisory boards, to foster strategic relationships

Required Qualifications

• 5-7 years of B2B marketing experience, with 2-3 years in customer marketing or advocacy roles
• Experience marketing to enterprise-level customers with $100M+ in revenue
• Strong understanding of account-based marketing principles and customer lifecycle tactics
• Proven success in leading customer events and developing content
• Experience using AI tools to enhance marketing operations and content creation