Senior Customer Marketing Manager

Job Summary

To enhance customer engagement and advocacy, the full-time Senior Customer Marketing Manager will develop and manage customer programs, create compelling content, and collaborate cross-functionally, all while working remotely.

Key responsibilities

• Develop and manage customer advocacy and engagement programs, including reference networks and lifecycle touchpoints
• Produce high-quality customer stories, case studies, and testimonials that showcase Obsidian's value
• Collaborate with cross-functional teams to identify strong customer stories and expand use cases

Required qualifications

• 5-7 years of experience in customer marketing, product marketing, or customer success
• Understanding of the cybersecurity space, particularly SaaS and AI security
• Exceptional storytelling and content development skills, with proficiency in engaging on LinkedIn
• Strong relationship-building abilities with customers and internal stakeholders
• Highly organized with the capacity to manage multiple projects simultaneously