Senior Customer Office Operations Manager

Job Summary

A company is looking for a Senior Manager, Customer Office Operations.

Key Responsibilities

• Create and streamline Customer Office processes to drive outcomes
• Own and optimize the Customer Office technology stack, including Planhat
• Define and monitor Customer Success KPIs and health metrics

Required Qualifications

• 6+ years of experience in Customer Success Operations or related roles
• 5+ years in a strategic program or leadership role
• Experience with Customer Success platforms (Planhat or similar)
• Strong analytical skills with a data-driven approach
• Proven leadership skills with a focus on collaboration and flexibility