Senior Customer Onboarding Manager

Job Summary

A company is looking for a Senior Customer Onboarding Manager.

Key Responsibilities

• Maintain communication with new high-value customers and understand their requirements
• Provide product demos and assist customers in realizing early value while identifying health signals and up-sell opportunities
• Coordinate with internal teams to ensure a seamless onboarding experience and share customer feedback for product improvements

Required Qualifications

• A bachelor's degree in a relevant field, such as computer science, engineering, or business
• Relevant work experience in customer support, customer success, or technical support roles
• Strong understanding of the product or service being onboarded and familiarity with Customer Success Metrics
• Ability to work collaboratively with internal teams to ensure successful customer onboarding
• Strong analytical skills to identify trends and patterns in customer behavior or usage data