Senior Customer Onboarding Manager

Job Summary

A company is looking for a Sr. Manager, Customer Onboarding & Solutions.

Key Responsibilities

• Design and refine customer onboarding journeys, defining success metrics and overseeing project plans
• Lead customers through product setup and ensure solutions meet their unique business needs
• Manage and grow a team, fostering accountability and continuous improvement in onboarding processes

Required Qualifications

• 5+ years of experience in customer onboarding, implementation, or customer success, with at least 1 year in a leadership role
• Proven experience in designing and scaling onboarding programs in a B2B SaaS environment
• Strong leadership and project management skills
• Adaptable and comfortable in fast-paced environments
• Familiarity with tools such as Salesforce or Asana; insurance experience is a plus