Senior Customer Onboarding Manager

Job Summary

Guiding large customers through the Postscript setup process, the full-time Senior Customer Onboarding Manager will communicate best practices, optimize campaigns, and troubleshoot issues while working remotely.

Key responsibilities

• Run one-on-one onboarding sessions, coaching customers on list growth, automations, and campaigns
• Grow and develop junior team members while acting as an escalation point for complex issues
• Contribute to the customer journey by collaborating with sales and product teams to enhance the onboarding experience

Required qualifications

• 5+ years in a customer-facing role, preferably in SaaS or related tech
• Experience managing multiple priorities with Enterprise-level customers
• Ecommerce or martech experience is highly preferred
• Demonstrated experience in coaching and mentoring team members
• Familiarity with lifecycle and retention marketing concepts across multiple channels