Senior Customer Onboarding Manager

Job Summary

Owning the onboarding experience for high-value clients, the full-time Senior Customer Onboarding Manager will design scalable processes, build executive-level relationships, and drive alignment across stakeholders in a remote setting.

Key responsibilities

• Serve as the primary point of contact and trusted advisor during the onboarding phase for high-value clients
• Develop tailored onboarding plans that accommodate complex integrations and multi-stakeholder engagement
• Track and report on onboarding KPIs to drive continuous improvement and ensure alignment with business goals

Required qualifications

• 5-8+ years of experience in Customer Success, Onboarding, Implementation, or Program Management within a SaaS or Technology company
• Proven track record managing Enterprise-level client onboarding with complex technical requirements
• Exceptional project management skills with the ability to manage multiple large-scale implementations simultaneously
• Strong executive presence and ability to influence senior stakeholders
• Experience building or improving onboarding frameworks, playbooks, or methodologies