Senior Customer Onboarding Specialist
Job Summary
Supporting clients during their initial months with Partnerize, the full-time Senior Customer Onboarding Specialist will manage onboarding processes, conduct training sessions, and ensure a seamless experience while working remotely.
Key responsibilities:
- Conduct onboarding meetings to guide new customers through the onboarding process
- Manage the non-technical aspects of the onboarding process, coordinating with various teams to ensure a smooth experience
- Provide training and support for clients and junior team members, while maintaining internal reports in Salesforce
Required qualifications:
- Minimum 2 years of client or customer support experience
- Experience in project management
- Ability to translate technical information for a non-technical audience
- Strong organizational and prioritization skills
- Comprehensive computer literacy, including proficiency in Excel or Google Sheets
Complete Job Description
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