Senior Customer Onboarding Specialist
Job Summary
Supporting clients during their initial months with Partnerize, the full-time remote Senior Customer Onboarding Specialist will manage onboarding processes, conduct training sessions, and ensure a smooth transition for new customers while collaborating with internal teams.
Key responsibilities:
- Conduct onboarding meetings to guide new customers through the onboarding process
- Manage the onboarding process, coordinating with multiple teams to ensure a seamless experience
- Provide training and support to clients and junior team members, ensuring adherence to SLAs/KPIs
Required qualifications:
- Minimum 2 years of client or customer support experience
- Experience in project management
- Ability to communicate technical information to a non-technical audience
- Strong organizational and prioritization skills
- Proficiency in computer literacy and data manipulation tools like Excel or Google Sheets
Complete Job Description
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