Senior Customer Operations Analyst

This job has been removed

Location: Remote

Compensation: Salary

Reviewed: Fri, Mar 27, 2026

This job expires in: 12 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Management, Senior Level

Education Level: Bachelors

Job Summary

A company is looking for a Senior Customer Operations Analyst.

Key Responsibilities

Administer the omnichannel solution and oversee vendor and site-level system administration
Analyze call center performance trends and develop accurate volume and average handle time forecasts
Monitor and report operational performance metrics to identify trends and improvement opportunities

Required Qualifications

Bachelor's degree or equivalent experience
5+ years of applicable experience
Experience with omnichannel software (preferably Five9) and/or ACD/switch administration
Experience with contact center forecasting
Experience with administration of Artificial Intelligence Contact Center tools/applications

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

Apply

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

Wikipedia Wikipedia URL

BBB URL BBB URL

The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...