Senior Customer Operations Analyst

Job Summary

Focused on optimizing the operational foundation of post-sale customer experience, the full-time Senior Customer Operations Analyst will manage customer operations infrastructure, drive data quality, and build trusted reporting while working remotely.

Key responsibilities

• Administer and improve HubSpot and connected systems for scalable account management
• Maintain accurate customer data and ensure strong governance for reliable forecasting
• Develop dashboards and reporting to provide visibility into customer health and retention metrics

Required qualifications

• 2-4+ years of experience in Customer Success Operations or similar customer-facing roles
• Hands-on experience with HubSpot, including workflows, automation, and reporting
• Strong understanding of customer retention metrics such as NRR and GRR
• Experience creating and maintaining operational documentation and governance
• Familiarity with AI and automation tools to enhance operational efficiency