Senior Customer Operations Manager

Job Summary

A company is looking for a Senior Manager, Customer Operations.

Key Responsibilities

• Drive annual planning, budgeting, modeling, forecasting, and business review functions in collaboration with the Finance team
• Lead strategic initiatives to optimize customer engagement and internal collaboration processes throughout the post-sales journey
• Analyze and report on key financial, operational, and customer metrics to promote transparency and continuous improvement

Required Qualifications

• 8+ years in an Operations and/or Strategy role focused on Professional Services, Customer Success, or similar functions
• Demonstrated leadership in building and scaling teams and workflows in a customer-facing or operations function
• Deep knowledge of Professional Services and Customer Success processes and metrics
• Experience with managing budgets, forecasting, and performing variance analysis
• Direct experience with a SaaS business model and core KPIs in a high-growth environment