Senior Customer Operations Manager

Job Summary

A company is looking for a Senior Regional Customer Operations Manager.

Key Responsibilities

• Formulate strategic and operational objectives to meet company benchmarks
• Analyze customer feedback and metrics to improve satisfaction and operational processes
• Recruit, train, and supervise staff while ensuring compliance with policies and procedures

Required Qualifications

• Experience in customer service and order processing operations
• Strong analytical skills to assess metrics and identify improvement opportunities
• Ability to collaborate with multiple departments effectively
• Experience with audits and compliance management
• Proven leadership capabilities in managing and developing a team