Senior Customer Operations Specialist

Job Summary

A company is looking for a Senior Customer Operations Specialist to manage customer transactions and support in a remote setting.

Key Responsibilities

• Manage vendors and internal activities throughout the Caramel checkout process
• Act as a product/technical expert, liaising with engineering to resolve customer issues
• Oversee customer financing and prepare custom sale documentation

Required Qualifications

• Bachelor's degree or equivalent preferred
• 1-3+ years of operations or customer support experience, preferably in technology or automotive
• Proficient with computer software and Microsoft Office applications
• Experience in the automotive industry and knowledge of automobile terminology preferred
• Ability to assist non-technical customers with technical issues