Senior Customer Program Manager

Job Summary

Driving impactful programs, the full-time Senior Customer Program Manager will lead cross-functional execution, manage relationships with internal R&D customers, and communicate program health and outcomes while working remotely.

Key responsibilities

• Provide horizontal leadership across R&D, Project Management, and Operations teams to deliver complex programs and resolve customer concerns
• Build strong relationships with internal customers to translate operational needs into actionable plans
• Develop and present executive-level updates and dashboards to communicate program health and risks

Required qualifications

• Bachelor's in Computer Science, Engineering, or a related field, or equivalent experience
• 10+ years of program/project management experience in the high-tech industry, preferably in datacenter infrastructure
• 4+ years of experience leading or managing a team in the high-tech industry
• Proven history of influencing decisions and coordinating teams in a cross-functional, multinational environment
• Program Management certification/training is a plus