Senior Customer Reliability Engineer

Job Summary

Working remotely in a full-time capacity, the Senior Customer Reliability Engineer will provide senior-level technical support, foster relationships with development teams, and develop troubleshooting resources for customer issues.

Key responsibilities:

• Provide senior technical knowledge on customer issues and report to the Manager of Customer Reliability
• Collaborate with development engineering to track escalations, bugs, and feature requests
• Develop and maintain technical documentation, including knowledge base articles and training sessions for the internal team

Required qualifications:

• 5+ years of experience in senior technical support or escalation roles, particularly in cloud management or security
• Master level experience with Kubernetes and Linux
• Proficiency in one or more scripting languages, such as Bash, Shell, or Python
• Familiarity with public cloud providers and their services, including AWS, Azure, or GCP
• Experience managing multiple challenges simultaneously