Senior Customer Renewal Specialist

Job Summary

A company is looking for a Senior Customer Renewal Specialist to manage customer accounts and execute the renewals process.

Key Responsibilities

• Negotiate and execute customer renewals across multiple product lines and regions
• Ensure quarterly targets are met regarding price increases, agreements, customer churn, and retention
• Maintain accurate data, reporting, and forecasting on assigned renewals

Required Qualifications

• Bachelor's degree or equivalent job experience
• 3-5 years of experience in renewals or a similar role
• Knowledge of Salesforce and Salesforce CPQ
• Fluent in English; business fluency in Spanish is a plus
• Ability to work effectively in a hybrid work environment