Senior Customer Retention Manager

Job Summary

A company is looking for a Senior Customer Retention Manager who can blend analytical and creative thinking to engage and retain their valuable B2C customer base.

Key Responsibilities

• Lead key retention strategies to reduce churn and increase customer lifetime value
• Leverage business trends and customer insights to shape engagement and retention strategies
• Develop and maintain a clear understanding of key customer journeys to boost engagement and customer happiness

Required Qualifications

• 5+ years of experience in B2C customer retention and lifecycle marketing
• 2+ years of experience with subscription products and ecommerce subscription management
• Strong analytical skills with the ability to interpret data and identify trends
• Experience with product analytics tools and A/B testing solutions
• A passion for exceptional customer experiences and inventive marketing programs