Senior Customer Retention Specialist

Job Summary

A company is looking for a Sr. Customer Retention Specialist responsible for handling complex customer interactions and improving customer retention.

Key Responsibilities

• Handle complex and high-risk customer interactions focused on retention
• Deliver high-quality support across various channels while adhering to SLAs
• Identify recurring customer issues and share insights to improve processes

Required Qualifications

• 3-5 years of experience in customer care, support, or retention roles
• Strong experience with customer support tools and communication platforms
• Ability to handle escalations and complex customer scenarios
• Solid understanding of customer care processes and tools
• High accountability and ownership in work responsibilities