Senior Customer Service Advocate

Job Summary

A company is looking for a Senior Customer Service Advocate to support healthcare providers.

Key Responsibilities:

• Respond to provider inquiries and resolve issues related to benefits, billing, authorizations, and claims
• Research and resolve complex prior authorization and claim issues to avoid repeat calls and provider dissatisfaction
• Collaborate with internal partners to ensure timely resolution of issues and effective communication with providers

Required Qualifications:

• High School Diploma or GED
• 1+ years of customer service experience
• Experience with computer applications and ability to learn new systems
• Ability to work full-time Monday - Friday between 8:00am - 8:00pm, with occasional overtime or weekend work