Senior Customer Service Analyst

Job Summary

A company is looking for a Senior Customer Service Analyst.

Key Responsibilities

• Perform analyses on multiple projects to address business questions impacting customer experience and operational efficiency
• Summarize findings and support fact-based recommendations with detailed substantiation
• Collaborate with Call Center teams to achieve measurable results and enhance customer experience

Required Qualifications

• Bachelor's Degree
• 2-4 years of related experience
• Strong quantitative and qualitative analytic skills
• Professional competence with Excel, Business Intelligence Tools, and Visio
• Interest in learning new tools and skills