Senior Customer Service Engineer

Job Summary

A company is looking for a Customer Service Systems Engineer, Sr.

Key Responsibilities

• Implement and maintain customer-facing procedures for technical and operational support
• Provide 24/7/365 emergency support for global customers and produce flight safety reports
• Document customer interactions and coordinate with internal resources to address inquiries

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience preferred
• 8-12 years of relevant experience in technical support or uncrewed systems
• Experience in UAS operations and knowledge of ERP systems
• Ability to work independently and exercise judgment regularly
• Must be able to obtain a U.S. passport for travel and may require security clearance