Senior Customer Service Manager

Job Summary

A company is looking for a Sr. Manager, Customer Service.

Key Responsibilities

• Lead a remote team to deliver best-in-class customer service
• Implement operating practices to drive continuous improvement and innovation
• Align customer service initiatives with cross-functional teams to support customer priorities

Required Qualifications

• Bachelor's degree is required
• 7-10 years of experience in the call center industry, including leadership experience
• Knowledge of customer service industry trends and technology
• Proficiency in Microsoft Office tools
• Experience with call, order, and workforce management systems