Senior Customer Service Manager

Job Summary

To support customer engagement throughout the outage lifecycle, the full-time remote Senior Customer Service Manager will manage customer relationships, drive commercial outcomes, and ensure project execution with a focus on safety, quality, delivery, and cost excellence.

Key Responsibilities

• Serve as the primary point of contact for assigned customers, fostering trust through effective communication
• Lead end-to-end outage planning, including scope development and project scheduling
• Collaborate with cross-functional teams to ensure seamless project execution and share best practices

Required Qualifications

• Bachelor's Degree in Engineering from an accredited university or college
• Background as a Mechanical Technical Field Advisor or Outage Manager is strongly preferred
• Working knowledge of Steam Power equipment and outage work scopes
• Ability to develop scopes of work, project schedules, and job cost estimates
• Strong understanding of EHS standards and quality requirements in field service environments