Senior Customer Service Manager

Job Summary

Acting as the primary contact for customer support, the full-time Senior Customer Service Manager will oversee service and maintenance activities for clients in the power generation industry, ensuring timely resolution of issues and maintaining strong customer relationships in a remote setting.

Key responsibilities

• Manage customer concerns and provide technical and business support for assigned regions and product lines
• Influence strategy development and resource control while ensuring compliance with operating policies
• Lead functional teams or projects, utilizing high-level judgment to address complex operational challenges

Required qualifications

• Bachelor's Degree from an accredited university or college, or equivalent experience in the power generation industry
• Minimum of 5 years of experience in power plant field services or contract performance management
• Ability to travel less than 25% of the time
• Specialized knowledge within the power generation function
• Demonstrated ability to assess and improve operational processes and services