Senior Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative Specialty Sr.

Key Responsibilities

• Performs advanced customer service activities for specialized products and services, focusing on problem resolution across multiple channels
• Investigates and responds to customer inquiries regarding complex products and services
• Maintains high levels of customer satisfaction and may serve as a coach or mentor to the customer service team

Required Qualifications

• Associates degree or equivalent experience, with typically 3+ years in a related role
• Treasury Management experience preferred
• Bilingual (Spanish) speaking candidates strongly preferred
• No required certifications or licenses
• Ability to assess and manage risks associated with business objectives