Senior Customer Service Representative

Job Summary

Supporting the customer experience in a remote capacity, the full-time Senior Customer Service Representative will manage order inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

Key responsibilities

• Act as the main point of contact for customer inquiries, providing professional and efficient service to resolve issues
• Manage customer order processing, including entering orders, correcting discrepancies, and communicating updates
• Identify and escalate supply chain disruptions, collaborating with internal teams to ensure timely resolutions

Required qualifications

• High School Diploma or GED
• Three or more years of relevant experience in customer service or order management
• Proficiency in MS Office and familiarity with ERP and CRM systems; Salesforce.com experience preferred
• Knowledge of the healthcare industry is preferred
• Customer Service certification is preferred