Senior Customer Service Representative

Job Summary

A company is looking for a Senior Representative, Customer Service Operations.

Key Responsibilities

• Provides outstanding customer service and supports operational improvements to exceed service levels
• Manages customer account activities including order fulfillment, backorders, and product change requests
• Acts as a liaison for outsourced services, resolving customer inquiries and issues effectively

Required Qualifications

• 1-3 years of experience preferred
• High School Diploma, GED, or technical certification in a related field or equivalent experience preferred
• Must live within a 1-hour radius of Lavergne, TN for onsite visits