Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative to work remotely in the Eastern Time Zone.

Key Responsibilities

• Place outreach calls to eligible members and schedule appointments with ENPs
• Provide support to patient inquiries regarding the Program and Annual Wellness Visit, meeting call metrics
• Research complex issues and resolve customer concerns through follow-up or collaboration with support resources

Required Qualifications

• High School Diploma / GED or 10+ years of equivalent working experience
• Must be at least 18 years old
• 1+ years of experience in a customer service or office setting
• Familiarity with computers and the ability to learn new systems
• Ability to work full-time with flexibility in scheduling, including potential overtime