Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative - HCB.

Key Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits, and eligibility
• Maintain department established performance metrics at a meets or exceeds expectations level
• Work collaboratively as a team and apply core values in day-to-day operations

Required Qualifications

• 2+ years of customer service experience
• Experience in a metric-based environment
• Proficiency with the full suite of Microsoft Applications
• Comfortable utilizing search engines
• Excellent multi-tasking skills