Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative for a national remote position.

Key Responsibilities

• Answer incoming calls from customers and identify their assistance needs regarding benefits, eligibility, authorizations, and claims
• Document required information in computer systems while actively listening to customer inquiries and resolving issues
• Review and research healthcare claims from providers, navigating multiple systems to provide updates and communicate effectively

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience analyzing and solving customer concerns
• Ability to complete a 5-week paid training class and demonstrate proficiency
• Flexibility to work any 8-hour shift during normal business hours and occasional overtime as needed