Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative, National Remote.

Key Responsibilities:

• Serve as a resource or Subject Matter Expert for team members or internal customers
• Handle escalated calls, resolving more complex customer issues
• Guide and educate customers on consumer-driven health care topics and assist with appointment scheduling

Required Qualifications:

• High school diploma/GED
• Must be 18 years old or older
• 1+ years of customer service experience or experience in a medical office, health care, call-center, or office setting
• Proficient in translating health care-related jargon into simple instructions
• Ability to work full time, Monday - Friday with flexibility for 8-hour shift schedules