Senior Customer Service Representative

Job Summary

A company is looking for a Senior Representative, Customer Service Operations.

Key Responsibilities

• Provides outstanding customer service and supports improvements in operational execution
• Manages customer account activity, including order fulfillment and addressing customer inquiries
• Collaborates cross-functionally to optimize customer account needs and enhance operational performance

Required Qualifications

• 3-6 years of experience preferred
• High School Diploma, GED, or equivalent work experience preferred
• In-depth knowledge in a technical or specialty area
• Ability to resolve complex problems independently
• Experience in providing guidance to less experienced team members