Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative to work remotely in Connecticut.

Key Responsibilities

• Place outreach calls to eligible members and schedule appointments with ENPs under the direction of the Program Manager
• Provide support for patient inquiries related to the Program and their Annual Wellness Visit, meeting daily outbound call metrics
• Research and resolve complex customer issues through multiple databases and ensure timely follow-up with patients

Required Qualifications

• High School Diploma/GED or 10+ years of equivalent working experience
• Must be 18 years of age or older
• 1+ years of experience as a Customer Service Representative or in a call center/office setting
• Familiarity with computers and Windows PCs, with the ability to learn new systems
• Ability to work within designated business hours from Monday to Friday