Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative, National Remote.

Key Responsibilities:

• Serve as a resource or Subject Matter Expert (SME) for team members
• Handle escalated calls and resolve complex customer issues
• Assist customers with inquiries regarding benefits, billing, and appointment scheduling

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• Familiarity with computer systems and ability to learn new software
• Ability to work flexible shifts during business hours, including weekends and holidays
• Completion of Customer Service training classes with demonstrated proficiency