Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative - National Remote.

Key Responsibilities

• Ensures quality customer service for internal and external customers
• Handles incoming phone calls and assesses providers' needs regarding potential third-party liability
• Maintains accurate documentation for all phone call interactions and meets established productivity and quality standards

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of customer service or telephonic customer service experience
• Proficient in Microsoft Office programs including Excel, Word, and Outlook
• Ability to work Monday - Friday during normal business hours of 9:30am - 6:00pm CST