Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative.

Key Responsibilities

• Handle customer inquiries and requests in a call center environment
• Resolve customer service calls and escalate complex issues as needed
• Assist with billing inquiries and maintain records and logs

Required Qualifications

• High School diploma or equivalent required
• 4+ years of related experience, preferably in a call center environment
• Extensive knowledge of products and services
• Solid computer skills, including Microsoft Office