Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative, National Remote.

Key Responsibilities

• Serve as a resource or Subject Matter Expert (SME) for team members and handle escalated calls
• Answer incoming calls, identify customer needs, and document required information
• Assist customers with appointment scheduling and navigating websites, ensuring problem resolution

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• Familiarity with computers and the ability to learn new systems
• Completion of Customer Service training classes with demonstrated proficiency
• Ability to work flexible shifts, including weekends and occasional overtime