Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative to provide support and guidance to members regarding their health care needs.

Key Responsibilities

• Serve as a resource or Subject Matter Expert for team members or internal customers
• Handle escalated calls and resolve complex customer issues
• Contact care providers to assist customers in obtaining necessary information

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of customer service experience or relevant experience in a medical office or call center
• 1+ years of health care experience
• Familiarity with computer systems and ability to navigate complex software