Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative.

Key Responsibilities

• Provide direct support to Customer Service Representatives (CSRs) in handling consumer inquiries across various communication channels
• Evaluate weekly interactions and provide feedback to CSRs to enhance service quality and consumer satisfaction
• Assist in the onboarding and training of new team members while fostering a positive team environment

Required Qualifications

• Experience in a customer service role, preferably in a supervisory capacity
• Ability to adapt in a fast-paced environment and manage multiple priorities
• Intermediate proficiency with PC software
• Flexibility to work evenings and weekends as needed
• Strong understanding of customer service processes and best practices