Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative - First Call Resolution.

Key Responsibilities

• Provide exceptional customer service through timely and accurate responses to various stakeholders
• Quickly determine the best way to handle customer inquiries to ensure first call resolution
• Document all calls and follow-up work, while participating in team support and training initiatives

Required Qualifications

• Prior customer service experience in a contact center
• Demonstrated achievement of call center metrics
• Understanding of HIPAA and confidentiality of information
• Ability to multi-task and meet deadlines
• Proficient with computer applications such as MS Office and workflow management tools