Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative (Remote).

Key Responsibilities

• Enhance patient experiences by addressing customer concerns and proactively identifying solutions
• Lead and coach team members to improve service delivery and workflow efficiency
• Analyze customer feedback to uncover insights and drive continuous improvements

Required Qualifications

• High School Diploma or GED
• Minimum of two years of customer service experience
• Three years of experience in issue resolution and customer service
• Three to five years of experience as a team lead or supervisor