Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative.

Key Responsibilities

• Provide guidance to team members in response to client complaints
• Offer coaching and support to enhance team performance
• Encourage and motivate agents to excel in their roles

Required Qualifications

• High School Diploma/GED
• Must be 18 years or older
• 1+ years of experience in a call center or high-volume call environment
• 6+ months of experience with the New York City Health and Hospitals team
• Proficient with Microsoft Office Suite