Senior Customer Service Representative

Job Summary

A company is looking for a Senior Representative, Customer Service Operations.

Key Responsibilities

• Provides outstanding customer service and supports operational execution to meet service levels
• Manages customer account activities, including order fulfillment, backorders, and product change requests
• Acts as a liaison for outsourced services related to invoicing and reimbursement, resolving customer issues

Required Qualifications

• 3-6 years of experience in a relevant field, preferred
• High School Diploma, GED, or equivalent work experience, preferred
• Demonstrated ability to work in a fast-paced, collaborative environment, preferred
• Highly motivated and able to work effectively within a team, preferred
• In-depth knowledge in a technical or specialty area